REFUND AND CANCELLATION POLICY
1. Application
1.1. This Refund and Cancellation Policy ("Policy") applies to all Goods and Services purchased thro our website www.sunita.com.au, www,taraentertainment.com,au, https://shop.sunita.com.au/, www.thecorporatemedium.com . By purchasing any Goods or Services from our website, you agree to the terms outlined below.
1.2. Netmagic Holdings Pty Ltd, trading under the brand name (Sunita) (“We”, “Us”, “Our”, or “Sunita”), is committed to ensuring your satisfaction with every purchase.
2. General
2.1. This Policy complies with Australian Consumer Law, which provides you with guarantees that cannot be excluded. You are entitled to a refund, repair, or re-supply of the Service if there is a major failure in the Service.
2.2. If the failure is minor, we may offer a discretionary partial refund or re-supply of the Goods or Service. Dissatisfaction due to personal preference does not entitle you to a refund.
2.3. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
2.4. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2.5. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
2.6. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
3. Part 1: Goods
3.0 Definition of Goods
“Goods” refers to any physical products purchased through our website. These are tangible items that can be physically possessed. Goods covered by this Policy include, but are not limited to:
(a) Crystals
(b) Incense and Smudging Supplies (e.g., sage sticks, palo santo)
(c) Candles
(d) Essential Oils
(e) Herbal Products (e.g., teas, bath salts)
(f) Jewellery (e.g., gemstone bracelets, necklaces)
(g) Meditation Aids (e.g., cushions, mats)
(h) Books and Guided Journals
(i) Clothing
(j) Yoga Mats
3.1. Eligibility for Refund or Exchange
(a) Refunds or exchanges will be provided for goods if they meet the following conditions:
(i) The goods are faulty, damaged, or do not match the description provided.
(ii) The goods are returned in new, unused, and undamaged condition.
(iii) The goods are returned with the original receipt or proof of purchase.
(iv) Requests for refunds or exchanges must be made within 7 days of receiving the goods.
3.2. Cancellation of Online Purchases
(a) Cancellation Before Dispatch
i. Orders for goods purchased online can be cancelled for a full refund, provided the cancellation is made before the goods are dispatched.
(b) Cancellation After Dispatch
i. Once the goods have been dispatched, cancellations will no longer be accepted, and the standard refund and exchange policies will apply.
3.3. Change of Mind
(a) No refunds or exchanges will be provided for cancellations due to change of mind.
(b) Refunds will only be provided for faulty, damaged, or incorrect goods, in accordance with Australian Consumer Law.
3.4. Products Damaged During Delivery
(a) Notification of Damage
i. In the event that the goods are damaged during delivery, you must notify us immediately, and no later than 7 days from the date of receipt of the goods.
(b) Return of Damaged Goods
i. Any damaged goods must be returned in the condition in which they were received, together with all packaging and any accompanying items. We will arrange for repair, replacement, or a refund, provided you contact us within 7 days of receiving the goods
3.5. Shipping Costs for Returns
(a) Costs for Faulty or Damaged Products
i. If the goods do not meet the Consumer Guarantees under Australian Consumer Law, we will bear any cost of shipping the product back to us, as well as the cost of shipping any replacement goods to you.
(b) Costs for Non-Faulty Goods
i. If you are returning goods for any reason other than a fault or damage, you will be responsible for the shipping costs for returning the product to us.
3.6. Non-Returnable Goods
(a) Certain goods may not be eligible for return due to health, hygiene, or other reasons, including but not limited to:
i. Opened essential oils and herbal products (e.g., teas, bath salts).
ii. Used clothing or yoga mats that have been washed or unwrapped.
iii. Incense and smudging supplies that have been used.
3.7. Exceptions
(a) We may refuse to provide a refund, repair, or replacement for a product or service in the following situations:
i. You misused the product in a way that caused the problem.
ii. You were made aware of the problem with the product or service before you
purchased it.
iii. You asked for alterations to a product, against our advice, or you were unclear
about what you wanted.
iv. Any other exceptions that apply under Australian Consumer Law.
4. Part 2: Services
4.1. Definition of Services
“Services” refers to non-tangible offerings purchased through our website. These include tasks, work, or activities performed for the customer. Services covered by this Policy include, but are not limited to:
(a) Numerology Readings
(b) Mediumship Readings
(c) Events (Online and Live)
(d) Overseas Retreats
(e) One on one Coaching
(f) Subscription Classes
(g) Membership (Ongoing Monthly Subscription)
4.2. Consumer Guarantees under Australian Consumer Law
(a) Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with Services, you are entitled to:
i. Cancel the service contract; and
ii. Receive a refund for the price of the Services; and
iii. Compensation for any reasonably foreseeable loss or damage resulting from the major failure.
(b) If the failure with the Service does not amount to a major failure, you may be entitled to a discretionary partial refund or re-supply of the Service.
4.3. No Refunds for Non-Participation or Failure to Follow the Program (One-on-One Coaching)
(a) One-on-One Coaching requires active participation from the client, including the completion of tasks and activities as part of the program.
(b) No refunds will be provided if the client fails to follow the required tasks or participate in the program. Refunds will not be issued solely on the basis of dissatisfaction or claims that the coaching "did not work."
(c) No refunds will be provided if you asked for a Service to be done in a certain manner or for alterations to a Program, against our advice, or you were unclear about what you wanted.
4.4. No Refunds for Numerology and Mediumship Readings
(a) Numerology and Mediumship Readings are personal and spiritual services based on interpretation.
(b) No refunds will be provided for dissatisfaction after the session is completed. Refunds will not be provided for claims that the readings "did not resonate."
4.5. Service-Specific Terms for Cancellation
(a) Events (Online and Live) Full refund if cancelled 7 days prior to the event. No refund if cancelled within 7 days or after attendance.
(b) Overseas Retreats: Partial refund if cancelled 30 days prior to the retreat. No refund if cancelled within 30 days.
(c) Subscription Classes and Membership: Subscription services can be cancelled at any time. However, no refunds will be provided for prior payments. Access will continue until the end of the billing cycle, but future payments will cease
after cancellation.
5. How to Request a Refund or Return
To request a refund, repair, or return, you can contact us via email at [email protected]. Proof of purchase will be required to process your request.
6. Process for Raising Concerns
(a) If you believe there has been a major failure of the Service or that it has not been provided with due care and skill, you may submit a formal complaint to [email protected]
(b) We will review your complaint and respond within 10 business days to determine if any remedies under this Policy or the Australian Consumer Law apply.
